Cookie & Tracking Policy
Effective: March 8, 2026
1. What Are Cookies?
Cookies are small text files placed on your device by a website. They enable the site to remember your actions and preferences (such as consent choices) over a period of time, so you don't have to re-enter them each visit. Similar technologies include pixel tags, web beacons, local storage, and session storage.
2. Cookie Categories
We classify cookies and similar technologies into three categories based on their purpose:
A. Strictly Necessary (Essential) Cookies
| Cookie / Technology | Provider | Purpose | Duration |
|---|---|---|---|
| twin_oaks_cookie_consent | First-party | Stores your cookie consent preferences | Persistent (localStorage) |
| sb-*-auth-token | First-party (backend auth) | Session management for authenticated features (e.g., chat widget) | Session / refresh cycle |
These cookies are required for the Site to function. They cannot be disabled. No consent is required.
B. Analytics Cookies
| Cookie / Technology | Provider | Purpose | Duration |
|---|---|---|---|
| _ga, _ga_* | Google Analytics 4 | Distinguish unique visitors; measure page views, session duration, and traffic sources | Up to 2 years |
Not currently active. These cookies will only be set if analytics tools are deployed AND you consent via our cookie banner.
C. Marketing / Advertising Cookies
| Cookie / Technology | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp, _fbc | Meta (Facebook Pixel) | Deliver relevant ads; measure campaign effectiveness; build custom audiences | Up to 90 days |
Not currently active. These cookies will only be set if advertising tools are deployed AND you consent via our cookie banner.
3. How We Obtain & Manage Consent
When you first visit our Site, a cookie consent banner is displayed. You can:
- Accept All — enables all cookie categories (Essential + Analytics + Marketing).
- Reject All — only strictly necessary cookies remain active.
- Customize — toggle individual optional categories on or off before saving.
Your preferences are stored in a first-party localStorage item (twin_oaks_cookie_consent) so we remember your choices on subsequent visits. No non-essential cookies or tracking scripts are loaded until you grant consent.
Changing your preferences: Click the "Cookie Settings" link in our website footer at any time to reset and re-select your preferences.
4. Global Privacy Control (GPC)
We respect browser-level privacy signals such as the Global Privacy Control (GPC). If your browser transmits a GPC signal, we treat it as a valid request to opt out of any sale or sharing of personal data for targeted advertising, consistent with CCPA/CPRA and other applicable US state privacy laws.
5. Third-Party Cookies
Certain third-party services embedded on our Site (e.g., Google Maps on the Contact page) may set their own cookies. These are governed by the third party's privacy policy and are not under our direct control. We recommend reviewing the relevant third-party policies.
6. How to Control Cookies in Your Browser
Most browsers allow you to view, manage, block, or delete cookies. Note that blocking all cookies may impair Site functionality. Instructions for popular browsers:
7. Do Not Sell or Share
Twin Oaks Tree Service does not currently sell or share personal information for cross-context behavioral advertising. If we adopt advertising cookies in the future, we will update this notice and provide appropriate opt-out mechanisms. See our Privacy Policy and Do Not Sell My Info page for more details.
8. Changes to This Policy
We may update this Cookie Policy when we add or remove tracking technologies or change our practices. The effective date at the top will reflect the most recent revision. Material changes may prompt a new consent request via the cookie banner.
9. Contact
Questions about our use of cookies? Email us at dsoulter@gmail.com or visit our Contact page.